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PRIVACY POLICY

1. Introduction
Welcome to Milkology. Your privacy matters to us, and we’re committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with us. By using our website, you agree to the terms outlined below.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address when you place an order or contact us.

  • Payment Information: We do not store credit/debit card details. Payments are processed securely through third-party providers.

  • Technical Data: IP address, browser type, device type, and website interaction data collected via cookies.

  • Order History: Purchases made through our website to improve your shopping experience and provide better service.

  • Communication Data: Any messages or inquiries sent through our contact forms or social media.

3. How We Use Your Information
We use the data we collect to:

  • Process and deliver your orders.

  • Improve our website, menu, and customer experience.

  • Send you updates, promotions, or special offers (if you opt-in).

  • Respond to inquiries and provide customer support.

  • Detect and prevent fraudulent activities.

  • Comply with legal obligations.

4. How We Protect Your Information
We take your privacy seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. However, no online platform is 100% secure, so we encourage you to use strong passwords and be cautious when sharing personal information.

5. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share data with:

  • Service Providers: Payment processors, delivery partners, and IT services that help us run our business.

  • Legal Authorities: If required by law or to prevent fraudulent or illegal activity.

  • Marketing Partners: If you have given consent for promotions or collaborations.

6. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. These may track:

  • Site traffic and analytics.

  • User preferences for a smoother experience.

  • Marketing and advertising effectiveness.

You can disable cookies in your browser settings, but some website features may not function properly.

7. Your Rights & Choices
You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications at any time.

  • Request a copy of the data we hold about you.

  • Disable cookies via your browser settings.

To exercise any of these rights, contact us at [Insert Contact Email].

8. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, delivery partners). We are not responsible for their privacy policies or content. Please review their terms before providing personal information.

9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website means you accept the updated policy.

10. Contact Us
If you have any questions about this Privacy Policy or your data, reach out to us at: 📧 info@milkology.co.uk
📍 Milkology, 35 Well Lane, Batley, WF17 5HQ, UK

Thank you for choosing Milkology. Your trust means everything to us!

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